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Capital One · 1 day ago

Lead Account Executive - Global Operations (Remote-Eligible)

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $125K/yr

6+ years exp

Capital One is a financial services company, and they are seeking a Lead Account Executive to provide essential operational support for business partners. The role involves managing operational relationships, project managing partner onboarding, and resolving escalated customer issues while ensuring compliance with operating rules and regulations.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors

Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches

Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence

Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process

Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools

Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues

Client Engagement: This is a client-facing role requiring approximately 10% travel