Lithia & Driveway · 1 day ago
Service Technician - Class B
Norfolk, VA
Full-time
Onsite
Mid Level
3+ years expLithia & Driveway is seeking a Service Technician - Class B to perform automotive repairs and services in accordance with store and factory standards. The role involves diagnosing automotive problems, ensuring customer satisfaction, and maintaining an organized workspace.
AutomotiveRetail
Responsibilities
Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards
Diagnose cause of malfunction
Complete all work according to the applicable safety requirements
Road-test vehicles to ensure quality of repair work
Accurately record time spent on repairs utilizing company time clocking procedures
Document work performed on repair order and document test procedures/results
Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as 'special tools'
Return special tools to proper place
Use shop supplies and materials in a practical and economical manner
Maintain an organized and clean workspace, completing a stall cleaning every day
Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced
Complete all required training
Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training
Participate in and utilize technical training as assigned by management
Review the technical bulletins and other publications as assigned by management
Constructively communicate with other dealership personnel as required to satisfy customer needs
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers
Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles
Arrive at work, take breaks, and depart work at the times designated by management
Qualification
Required
Strong attention to detail
Sense of urgency
Attention to detail
Excellent communication
Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision: Lube and Maintenance Services, Engine Repair, Suspension/Steering Repair, Brake Repair, Electrical/Electrical Systems Repair, Heating and A/C Repair
Certification/Training: Manufacturer certified in all areas listed above
Minimum of 3 ASE certifications (Should be an ASE Master Technician)
Customer Pay Proficiency Level: Greater than 105% Customer Pay Repairs
Automotive Technical Knowledge – Three to five years' experience
Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards
Diagnose cause of malfunction
Complete all work according to the applicable safety requirements
Road-test vehicles to ensure quality of repair work
Accurately record time spent on repairs utilizing company time clocking procedures
Document work performed on repair order and document test procedures/results
Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as 'special tools'
Return special tools to proper place
Use shop supplies and materials in a practical and economical manner
Maintain an organized and clean workspace, completing a stall cleaning every day
Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
Complete all required training
Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training
Participate in and utilize technical training as assigned by management
Review the technical bulletins and other publications as assigned by management
Constructively communicate with other dealership personnel as required to satisfy customer needs
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers
Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer's vehicles
Arrive at work, take breaks, and depart work at the times designated by management
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Up to 2/3 of time: standing, walking, lifting up to 50 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
Preferred
Engine Drivability Diagnosis and Repair (Optional)
Company
Lithia & Driveway
Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-09-03Post Ipo Debt· $600M
2019-12-13Post Ipo Debt· $400M
1999-01-22IPO
Leadership Team
Bryan DeBoer
CEO and President
Chris Holzshu
Executive Vice President
Recent News
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2025-12-02
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