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Belvedere Trading, LLC · 1 day ago

Trading System Support Analyst

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $80K/yr

Belvedere Trading is a leading proprietary trading firm headquartered in downtown Chicago. They are seeking a Trading System Support Analyst to provide first-rate support for traders and troubleshoot complex trading system-related issues in a fast-paced environment.

Financial Services

Culture & Values

No H1B

Responsibilities

Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience

Handle a wide variety of immediate trading system issues with urgency

Troubleshoot complex trading system-related issues, log them into a ticketing system, and build a knowledge base to capture workarounds for future troubleshooting

Reduce recurring issues and improve system stability by automating manual tasks, monitoring system components, and analyzing system logs

Collect data, identify patterns, and correlate problems to determine root causes

Recommend and implement improvements to technical support tools, procedures, and processes to reduce resolution time

Build new tools to identify potential problems before they occur

Qualification

PowerShellPythonSQLWindows OSLinux OSNetworking fundamentalsCritical thinkingCommunication skillsProblem-solvingTeam collaboration

Required

Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment

Proven technical experience, including: scripting and troubleshooting using PowerShell, Python, SQL, or similar languages; knowledge of Windows and Linux operating systems; and, basic understanding of networking fundamentals

Ability to accommodate on-call duties and cover alternate shifts when necessary

Excellent critical thinking skills with the ability to analyze, troubleshoot, and creatively solve problems

The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time

Strong verbal and written communication skills, adaptable for technical and non-technical audiences

Drive and desire to go above and beyond what is explicitly asked

Ability to work independently and collaboratively

Bachelor's degree is required