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PartsSource Inc. · 1 day ago

Customer Care Representative

Hudson, Ohio, United States

Full-time

Hybrid

Entry Level

1+ years exp

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. As a Customer Care Representative, you will be responsible for providing top-notch customer service to clinical engineers, handling inquiries, processing orders, and maintaining customer data.

Medical DeviceSoftware

Growth Opportunities

Responsibilities

Handle inbound customer service calls and email inquiries promptly, ensuring first contact resolution

Provide professional and accurate responses, demonstrating a high level of knowledge and expertise

Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests

Escalate more complex issues to the appropriate department or staff for further assistance

Arrive on time, prepared, and ready to work at your workstation for scheduled shifts

Attend required training and meetings to stay updated on product knowledge, policies, and procedures

Maintain a professional demeanor, striving to establish a positive rapport with every customer

Offer instructions to customers and troubleshooting assistance for websites and other systems

Update and ensure the accuracy of customer data, order details, and case information in all relevant systems

Document customer interactions thoroughly, recording important details and resolutions

Work closely with the management team to stay informed about changes or updates in products, policies, and procedures

Collaborate effectively with colleagues and contribute to a positive team environment

Demonstrate a willingness to help and support your team members as needed

Qualification

Customer Service ExperienceCommunication SkillsEmpathyListening SkillsCollaborationProfessional Demeanor

Required

Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution

Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly

Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges

Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues

Benefits

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Career and professional development through training, coaching and new experiences.

Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.

Inclusive and diverse community of passionate professionals learning and growing together.