Call Center Customer Service Representative jobs in United States
cer-icon
Apply on Employer Site
company-logo

DOWC · 2 days ago

Call Center Customer Service Representative

positionParsippany, NJ
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $60K/yr

Dealer Owned Warranty Company LLC is a leading provider of F&I partnership services in the automotive industry. They are seeking experienced Call Center Claims Agents to handle inbound claims calls with precision, professionalism, and speed in a high-volume environment.

IndustrialIndustrial EngineeringManufacturingService Industry
check
Growth Opportunities

Responsibilities

Handle a high volume of inbound calls related to automotive warranty claims
Review, process, and authorize claims in accordance with company guidelines and contract terms
Communicate clearly and confidently with repair facilities, customers, and internal teams
Accurately document call details, claim decisions, and follow-up actions in the system
Apply policy, coverage, and procedural knowledge to resolve claims efficiently
De-escalate concerns and provide clear explanations while maintaining a professional tone
Meet or exceed daily productivity, quality, and call handling metrics

Qualification

High-volume call center experienceClaims processing knowledgeProficiency with CRMsVerbal communication skillsAttention to detailTeam-oriented work styleProblem-solving skillsTime-management skills

Required

Proven experience in a high-volume call center environment (claims, insurance, warranty, or automotive experience strongly preferred)
Ability to manage back-to-back calls while maintaining accuracy and attention to detail
Strong verbal communication skills with a confident, customer-focused approach
Comfort working within defined processes, scripts, and performance metrics
Excellent multitasking, problem-solving, and time-management skills
Proficiency with call center systems, CRMs, and multiple software platforms
Dependable, punctual, and team-oriented work style

Benefits

Medical, Dental, Vision Benefits
PTO
401K Match

Company

DOWC

twittertwittertwitter
company-logo
DOWC is an industrial company that offers customizable F&I products.
location
Ringwood, New Jersey, USA
people-size51-200 employees
web-link
https://dowc.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Michael LaMotta
Chief Executive Officer | Founder
linkedin

Recent News

EIN Presswire
DOWC Launches 'Fix It Forward' – An Initiative to Cover Car Repair Costs for Customers in Need
2025-07-01
Company data provided by crunchbase