Workforce Management Scheduler jobs in United States
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Uline · 5 days ago

Workforce Management Scheduler

positionKenosha, WI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Uline is North America’s leading distributor of shipping, industrial, and packaging materials. As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience for customers.

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Comp. & Benefits

Responsibilities

Build, publish and maintain optimized schedules across Uline's national customer service team
Manage non-production activities for proper staffing levels to meet service levels
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership
Partner with management to identify and drive Workforce Management (WFM) process improvements
Support customer service command center responsibilities monitoring real-time activities and volume

Qualification

Workforce Management (WFM)WFM software experienceMicrosoft ExcelNICE WFM (IEX)Multi-taskingOrganizational skillsCommunication skillsAttention to detail

Required

High school diploma or equivalent
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software
Microsoft Excel experience with intermediate knowledge of formula definitions
Strong multi-tasking, organizational and communication skills with excellent attention to detail

Preferred

Bachelor's degree
NICE WFM (IEX) scheduling system experience

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

Company

Uline

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Glassdoor3.5
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U-Line's large and flexible capacities and seamless integration capabilities - preserve the right product, in the right place.
dateFounded in 1980
location
Pleasant Prairie, Wisconsin, USA
people-size5001-10000 employees
web-link
http://www.uline.com

Funding

Current Stage
Late Stage

Leadership Team

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Richard Uihlein
Founder and CEO
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Elizabeth Uihlein
Co-Founder

Recent News

Hartford Business Journal
Uline gears up hiring process for Plainfield distribution warehouse
2025-11-14
BizTimes Milwaukee
Diane Hendricks is now the wealthiest person in Wisconsin
2025-09-12
Mexico Business
A Customer-Centric Strategy is Needed to Grow in Mexico: Uline
2025-09-04
Company data provided by crunchbase