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TaskUs · 1 day ago

Learning Experience Leader (Onsite-Detroit)

Detroit, MI

Full-time

Onsite

Entry, Mid Level

1+ years exp

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services. The Learning Experience Leader will design and expand training and development programs, create training materials, and ensure compliance with training standards for employees.

Call CenterCustomer ServiceOutsourcing

Growth Opportunities

Hiring Manager

Aditi Chauhan

Responsibilities

Set the standards and expectations through your conduct, work ethic, integrity, and character

Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement

Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs

Accomplish projects and motivate trainees through effective training

Continuously improve training programs and other learning opportunities across the organization

Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment

Act as the content expert, and maintain relevant training documents and training materials for training conducted

Develop and create effective induction programs

Monitor and review trainees’ progress through questionnaires and discuss with their managers

Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages

Research and present new technologies and methodologies in workplace learning; and

Ensure that all trainees adhere to the company’s Code of Conduct

Qualification

Training program developmentE-learning techniquesCurriculum designMicrosoft applicationsGoogle applicationsInfluencing skillsProblem solvingCritical thinkingPresentation skillsInterpersonal skillsConflict managementMentoring skillsOrganizational skillsProject managementOral communicationWritten communicationLeadership skills