GumGum · 1 day ago
Solutions Engineer
New York, United States
Full-time
Hybrid
Entry Level
$100K/yr - $121K/yr
1+ years expGumGum is a contextual-first technology leader transforming digital advertising with AI-powered solutions. The Ad Platform Solutions Engineer I acts as a pivotal technical problem solver, providing support to the Publisher Success team on technical issues and advocating for the technical needs of the Publisher team to Product/Engineering teams.
AnalyticsArtificial Intelligence (AI)Big DataComputer VisionDigital MediaMachine LearningNatural Language Processing
Responsibilities
Provide support and advisement to the North America Publisher Success (Supply Account Management) team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies
Provide pre-sale technical support to the North America Publisher Partnerships team
Leading technical publisher calls for publisher onboarding and troubleshooting
Advocate for the technical needs of Publisher team to Product/Engineering teams for escalated troubleshooting
Influence product decisions and priorities for the North America region by working with cross-functional stakeholders when needed
Promptly resolve JIRA (GumGum’s ticketing system) tickets from the Publisher Support queue
Develop best practice documentation and educational materials for the team
Resolve discrepancies using data analysis and technical expertise
Collaborate with JAPAC & EMEA regional counterparts for knowledge sharing and communication
Qualification
Required
Bachelor's Degree or similar educational certification
1-2 years of experience in technical support and troubleshooting
Experience working in AdTech industry strongly preferred
Experience working for or with Supply Side Platforms (SSPs) is strong preferred
Experience working in Connected TV (CTV) space preferred
Experienced with Web Developer Tools
Basic HTML, CSS, and JavaScript understanding
Knowledge of ad servers/SSPs (Google Ad Manager, Magnite, Pubmatic)
Familiar with auction based ad-serving methodologies such as Server-to-Server (OpenRTB, Prebid Server, Amazon TAM) and Header bidding (Prebid.js)
Ability to explain technical concepts to non-technical audiences
Excellent presentation skills and confidence when presenting to clients or an internal stakeholder
Detail-oriented, solution-focused, resourceful, and independent
Eagerly pursue new knowledge, solutions, and methods within their domain
Preferred
Experience working in AdTech industry strongly preferred
Experience working for or with Supply Side Platforms (SSPs) is strong preferred
Experience working in Connected TV (CTV) space preferred
Benefits
Employer-matched 401(k) retirement plan
Participation in a bonus, commission, or stock incentive program
Company
GumGum
GumGum is an Artificial Intelligence company that uses machine learning to extract value from digital content.
501-1000 employees
H1B Sponsorship
GumGum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (6)
2022 (15)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$133.82MKey Investors
Goldman Sachs Growth EquityMorgan Stanley Expansion CapitalUpfront Ventures
2021-04-13Series E· $75M
2020-02-13Series D· $22M
2015-05-28Series C· $26M
Leadership Team
Marcus Startzel
CEO
Ken Weiner
CTO
Recent News
Company data provided by crunchbase