ShawnTech Communications, Inc · 1 day ago
Roving Service Technician
Marquette, MI
Part-time
Onsite
Entry, Mid Level
2+ years expShawnTech Communications, Inc is seeking a Roving Service Technician to provide support and maintenance for telecommunication systems primarily in correctional facilities. The role requires technical expertise in telecommunications hardware and the ability to work independently while maintaining customer relationships.
Information TechnologyTelecommunications
Responsibilities
Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities
Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility
Troubleshooting, correcting, and servicing issues with inmate communication systems
Identifying, repairing, and resolving operational inmate call system problems
Addressing basic telephone repair and maintenance needs of the facility
Meeting all service requirements put forth by the customer contracts
Building and maintaining working relationships with the facility staff and customer contacts
Monitoring time and controlling service-related expenses
Installing hardware and related equipment
Working with data and low-voltage cabling and wiring
Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers
Safely drive vehicle to various locations throughout the assigned state
Addressing basic wireless access point (WAP) repair and maintenance needs of the facility
Qualification
Required
Technical associate degree or equivalent experience
Two to four years of installation repair and maintenance of telecom and networking devices
Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
Telephony experience - including but not limited to pulling cables, terminations and troubleshooting wiring dial tone problems
Preferred
Background in telecommunication and computer systems
General repair and maintenance experience
System support experience
Preferred experience includes telecom wiring, computer maintenance and repair, general mechanical aptitude, and software applications
A current A-Plus and Network-Plus certification is also highly desired
Company
ShawnTech Communications, Inc
ShawnTech Communications is a telecommunications company providing communication services and solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase