PENN Interactive · 1 day ago
VIP Associate
Cleveland, OH
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $55K/yrPENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The VIP Associate role focuses on assisting the VIP team to build and maintain Player Loyalty Retention Operations, expedite payments, and engage players through tailored rewards and promotions.
Gambling
Responsibilities
Communicate with VIPs in a professional manner
Answers VIPs questions in a manner that reflects an understanding of the department and property in general
Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies
Develop relationships and offer tailored rewards through regular correspondence
Drive key VIP sales metrics, contributing to customer engagement, and net revenue
Research VIP competitor activity in each market
Communicate different promotions that the sportsbook and casino is offering
Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
In partnership with the CRM team identify unique and creative ways to establish value for high end players
Complete applicable workflows to meet player satisfaction criteria
Attend and assist with VIP events as needed
Must be available nights, weekends and holidays as needed
Perform other duties as assigned
Qualification
Required
Must be at least 21 years of age
Experience with sports betting, gaming economies, and player behavior strongly requested
Some previous sales experience required
Excellent relationship building skills
Excellent problem-solving abilities
Ability to travel (up to 50% of the time) to attend and assist with running VIP events
Must be able to qualify for licenses and permits required by federal, state and local regulations
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
Willingness to travel and work nights and weekends
Passionate about providing top level service
Benefits
Commission under the terms of an applicable plan
Bonus
Best-in-class benefits to eligible employees
Company
PENN Interactive
Penn Interactive (PI) is an interactive gaming company. It is a sub-organization of PENN Entertainment.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
ERICA WILLIAMS
Human Resources Business Partner
Recent News
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2024-04-23
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Yahoo Finance
2024-02-19
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