911Cellular Technologies · 1 day ago
Client Enablement Specialist
Beachwood, OH
Full-time
Onsite
Mid Level
3+ years exp911Cellular Technologies leads the safety communications industry with cutting-edge solutions. The Client Enablement Specialist will support clients through problem-solving and relationship management to drive adoption and retention of the company's safety technology.
Computer Software
Responsibilities
Develop and maintain a deep understanding of each customer’s environment, safety goals, operational constraints, and success criteria
Serve as a primary point of contact for high volume accounts, ensuring timely, accurate, and professional responses to customer inquiries
Schedule and conduct account reviews to address adoption, opportunities, and future needs
Maintain accurate, timely documentation of all interactions and outcomes within HubSpot
Contribute analysis and observations that support account strategy, risk identification, and escalation decisions within the Customer Success team
Maintain a strong working mastery of the full 911Cellular ecosystem, including hardware, software features, integrations, configuration options, reporting capabilities, and best-practice use cases across safety-critical environments
Stay current on platform updates, releases, and enhancements, and proactively educate customers on changes that impact their workflows, outcomes, or safety operations
Guide customers in expanding or optimizing their product usage as their needs evolve, helping them understand when additional features or services may improve outcomes
Demonstrate sound judgment in determining when to self-solve versus when to escalate, ensuring issues are addressed credibly (safely) and efficiently while maintaining a high standard of customer experience
Use data and hands-on engagement to assess customer health and expansion readiness
Identify opportunities to up-sell/cross-sell services and products to meet company growth objectives
Identify early indicators of customer risk and escalate with clear context and recommended actions
Nurture healthy accounts and identify behaviors leading to their success
Qualification
Required
3-5+ years of experience in Customer Success, Account Management, or a high-volume customer-facing role
Experience supporting a high volume of customers across multiple verticals, such as public-sector, healthcare, or other safety-focused or government-funded organizations
Hands-on experience with HubSpot (or similar CRM) and Google Suite
Consistent attendance, punctuality, and a professional appearance for client-facing interactions
Preferred
SaaS experience
Bachelor's degree or equivalent practical experience
Company
911Cellular Technologies
911Cellular propels the safety communications industry forward with unprecedented, NIST-tested panic button and emergency notification system implementations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase