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City of Dallas · 1 day ago

Supervisor - Information Technology (Civil Service)

Dallas, TX

Full-time

Onsite

Senior Level

$64K/yr - $80K/yr

6+ years exp

City of Dallas is committed to helping you thrive while you help our city flourish. The Supervisor - Information Technology oversees telecommunications, security, and data configuration activities, providing direction and leadership for personnel in the department.

GovernmentInformation ServicesWeb Browsers

H1B Sponsor Likely

Responsibilities

Supervises, plans, coordinates, assigns and evaluates work and the use of equipment, facilities, and materials for use in various communications information technology and related configuration activities; directs and coordinates work through subordinate staff; coaches and gives technical direction as needed

Supervises all audio and video activities for the City and its department; monitors and manages the equipment, data configuration, security, and service delivery of all information technology platforms; determines goals and objectives needing emphasis; directs and coordinates work through leaders or team chiefs; and provides coaching or technical direction as needed

Adjusts work priorities, projects schedules, resources, and work plans as required; estimates staff needs and assigns work to meet completion dates; ensures materials and supplies are available

Troubleshoots, reviews, and oversees the daily operation of all video production and other technical issues related to all forms of broadcasting for the City; addresses technical issues and schedules, recommends, designs, installs, and maintains master control over equipment and operations

Coaches, advises, counsels and instructs employees; identifies all training needs for employees; conducts, leads, and participates in various training and professional development for technical staff; ensures all activities related to information technology are completed in a professional and exceptional manner; addresses performance deficiencies and makes adjustments as needed

Interviews, evaluates, and makes selection on candidates for filling positions; recommends terminations and may authorizes overtime

Identifies and resolves serious complaints or simple grievances from employees; refers serious grievances to higher level managers; makes disciplinary actions or recommends serious disciplinary actions to managers

Develops, implements, and supervises the application of new policies, procedures, and standards; determines and implements methods to improve production or effectiveness

Performs any and all other work as needed or assigned

Qualification

IT managementAudioVideo productionTechnology trends knowledgeEmerging technologies knowledgeContract compliance evaluationSupervising technical staffLMS platform managementStakeholder managementTrainingDevelopmentEffective communicationStrategic thinking

Required

Bachelor's degree in an in Social Science, Computer Science, or Business field

Six (6) years of experience providing IT management and administration for major software systems within a municipal, county, state, or federal regulatory agency which includes the following areas: Managing Technology Inventory, Identifying technology needs and issues, researching and evaluating technology and applications, Completing audit of multiple items, such as cellphone & cisco phone

No FELONY or Class A misdemeanor convictions

No Class B misdemeanor conviction within the last ten (10) years

No family violence convictions

Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge

Must pass an intensive background investigation and drug test

Must obtain Criminal Justice Information Services (CJIS) certification within probationary period

Preferred

5+ years of experience in technical learning, enablement, or workforce development

Proven leadership in assessing existing LMS platforms and designing and scaling enterprise learning programs

Strong understanding of modern technologies and methodologies (e.g. Cloud, AI Agile, Six Sigma)

Experience managing LMS platforms and learning ecosystems

Excellent communication, stakeholder management, and strategic thinking skills

Instructional Design or Learning Technology credentials

Benefits

Competitive benefits

Growth opportunities

Vibrant work culture

Company

City of Dallas

Glassdoor3.7

City of Dallas is an online resource website providing information about the city of Dallas, Texas.

Founded in 1841

Dallas, Texas, USA

10001+ employees

http://dallascityhall.com

H1B Sponsorship

City of Dallas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)