Goodwill Keystone ยท 1 day ago
Customer Service Manager - Full Time
Exton, PA
Full-time
Onsite
Entry, Mid Level
$41K/yr - $41K/yr
1+ years expGoodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, and merchandising while leading a team to achieve sales goals and ensure quality customer service.
AssociationNon ProfitSecondhand Goods
Responsibilities
Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis
Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area
Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees
Ensures training and merchandising guidelines are followed
Oversees the new goods inventory within the store.Maintains the merchandising, categorizing, and replenishing of the new goods daily
Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications.Ensures that all paperwork is completed accurately and in a timely manner
Provides backup to the Production Manager as necessary
Completes any other assignments designated by the management team
Collect and deposits all monetary donation from all coin boxes
Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members
Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention
Ensure all policies, manuals and handbooks are followed
Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to
Communicates progress, problems, and concerns to the Store Manager
Qualification
Required
High school diploma or GED equivalent
One (1) Year Of Retail Production Supervisory Experience Required
One (1) year goal setting and tracking experience required
Must be able to continuously perform repetitive work, at a set pace
Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel
Must possess strong interpersonal skills with excellent communication skills
Must have ability to attend meetings, trainings, and other store related business within the GKA territory
Willing to transfer to other store locations within GKA system according to company needs
Exhibits a high level of integrity and business ethics
Exhibits a high level of adaptability and flexibility
Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently
Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling
Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance
Preferred
Bilingual a plus
Company
Goodwill Keystone
Goodwill Keystone Area (GKA), a nonprofit organization, covers a 22-county territory in southeastern and central PA and is a member of the Goodwill Industries International.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed "Kingfish" Lada, Jr. CEO - Goodwill Keystone Area
President and CEO
Ron Kratofil
Retired - President & CEO
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