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Amerit Consulting · 1 day ago

Patient Service Representative (LARGELY REMOTE)

United States

Contract

Remote

New Grad, Entry Level

$25/hr - $27/hr

Amerit Consulting is a fast-growing staffing and consulting firm looking for a Patient Service Representative. The role involves providing administrative support, ensuring effective communication between patients and medical staff, and facilitating patient care operations in an outpatient setting.

ConsultingHuman ResourcesInformation TechnologyStaffing Agency

No H1B

Hiring Manager

Bhupesh Khurana

Responsibilities

The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts

S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing

The PC is responsible for the maintenance of all routine clerical operations and communications

S/he adheres to the House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times

The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities

S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency

Communicates Medical Center administrative and financial policies clearly to patients, answering patient account questions and knowing when to refer patients to financial counseling, billing agents, patient relations or other support departments for additional help

Works with patients and staff to confirm availability and accuracy of medical information within APeX and to ensure compliance with all hospital policies and procedures

Understands how to identify and interpret a patient’s insurance benefit package, including pharmacy and mental health carve outs

Utilizes this information to direct authorization requests and to coordinate these services for patients

Understands the concept of managed care and is knowledgeable about the resources available to the staff in regards to knowing the specific requirements of individual managed care plans

Assists patients to understand the concept of managed care

Reviews all upcoming visits to determine patient eligibility and assists with transitioning patients who are no longer eligible to new primary care practices through collaboration with the practice Social Worker and clinical teams

Qualification

Customer ServiceAPeXInsurance KnowledgeManaged Care UnderstandingClerical OperationsTeam CollaborationProblem SolvingFlexibility

Required

Candidate must be authorized to work in USA without requiring sponsorship

Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing

Responsible for the maintenance of all routine clerical operations and communications

Adheres to the House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times

A team player who works closely with others and who is flexible in dealing with the changing priorities

A self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities

Provides excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency

Works with patients and staff to confirm availability and accuracy of medical information within APeX and to ensure compliance with all hospital policies and procedures

Understands how to identify and interpret a patient's insurance benefit package, including pharmacy and mental health carve outs

Utilizes this information to direct authorization requests and to coordinate these services for patients

Understands the concept of managed care and is knowledgeable about the resources available to the staff in regards to knowing the specific requirements of individual managed care plans

Assists patients to understand the concept of managed care