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Enova International · 2 days ago

NetCredit Application Support Representative (Remote)

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $17/hr

Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking an Application Support Representative to manage inbound customer calls and guide prospective customers through the loan application process, aiming to convert them into successful sales.

ConsumerCreditFinanceFinancial Services

No H1B

Responsibilities

Manage incoming customer calls, providing expert guidance through the loan application process

Proactively follow up with customers to encourage the completion of loan applications as necessary

Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services

Maintain meticulous and up-to-date customer account records with accurate information

Deliver exceptional customer service through clear, professional, and effective verbal and written communication

Qualification

Customer service experienceCommunication skillsMulti-tasking skillsTechnology proficiencyActive listening

Required

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments

Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions

Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills

Comfortable utilizing new technology and have a proven ability to excel in a remote work environment

Benefits

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer day…Plus so much more!

Company

Enova International

Glassdoor3.9

Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks.

Founded in 2004