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TRIMEDX · 1 day ago

Clinical Engineering Site Manager

Huntersville, NC

Full-time

Onsite

Senior Level

5+ years exp

TRIMEDX is dedicated to serving clients, patients, and communities with a strong focus on operational efficiency and superior customer service. The Clinical Engineering Site Manager leads clinical engineering initiatives, manages day-to-day operations, develops associates, and ensures compliance with regulatory standards while maintaining positive relationships with customers.

Asset ManagementHealth CareHospital

Responsibilities

Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others

Motivate others through praise, recognition, and rewards

Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible

Coach and mentor technicians, and supervisors. Provide feedback on performance and Document habits to deliver continuous service excellence

Influence change through recommendations. Guide other professionals based on credibility and technical knowledge

Provide clear direction to ensure collective achievement of goals and objectives

Create an environment of respect, collaboration, and open communication

Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement

Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement

Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines

Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts

Use policies as guides and apply sound judgement in day-to-day activities

Answer questions and meet with others to discern the root cause of technological/process problems

Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory

Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office

Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented

Provide timely feedback on projects and other requests as assigned

Identify variances to the norm, and make decisions about immediate corrective action

Administer MEMP to key performance measures

Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory)

Manage the work order approval process

Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions

Set local strategy to achieve goals operating within set parameters, policies, or management. Authority to determine local strategies and execute

Champion and lead continuous improvement initiatives including evaluating site wide metrics root cause. Build corrective actions to bring back to the standard. Identify variances to the norm and make decisions about corrective actions

Define and recommend solutions to satisfy issues raised by external customer (System C-suite level). Ensure regular interaction with external customers

Provide the opportunity to choose methods, operate within set parameters (policy or management); set local strategies to achieve goals

Identify and pursue opportunities for business entry

Responsible for site and budget readiness

Deliver Quarterly Value Reviews (QVR’s) and/or System-level reports or meetings

Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level), and provide regular interaction with external customers

Build relationships across a diverse and complex customer base

Effectively collaborate with customers and vendors to develop win-win solutions

Promote opportunities for scope of service expansions

Accountable for long term technical strategic scope of service expansion

Oversee multiple accounts and/or system level responsibility

Engage with the client locally and understand growth opportunities

Provide information and insight into operational leadership, client services and key internal stakeholders as appropriate

May be over one site or multiple sites that are between $3M to $10M in revenue

Financial management P&L responsibility

Narrow financial and operational business targets with a focus on tactical operations

May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity

Travel may be required based on customer or business needs

All other duties as assigned

Qualification

Clinical engineering experiencePeople leadership experienceFinancial analysis skillsMicrosoft Office proficiencyTechnical certificationCommunication skillsMentoring abilitiesStrategic thinking