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ShawnTech Communications, Inc · 3 days ago

Roving Service Technician-OH

Columbus, OH

Part-time

Onsite

Entry Level

2+ years exp

ShawnTech Communications, Inc is seeking a Roving Service Technician to support and maintain telecommunications systems within correctional facilities in Ohio. The role involves repairing and installing various communication hardware, troubleshooting issues, and ensuring optimal system performance while building relationships with facility staff and customers.

Information TechnologyTelecommunications

Responsibilities

Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities

Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility

Troubleshooting, correcting, and servicing issues with inmate communication systems

Identifying, repairing, and resolving operational inmate call system problems

Addressing basic telephone repair and maintenance needs of the facility

Meeting all service requirements put forth by the customer contracts

Building and maintaining working relationships with the facility staff and customer contacts

Monitoring time and controlling service-related expenses

Installing hardware and related equipment

Working with data and low-voltage cabling and wiring

Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers

Safely drive vehicle to various locations throughout the assigned state

Addressing basic wireless access point (WAP) repair and maintenance needs of the facility

Qualification

Telecommunications experienceComputer/network installationA-Plus certificationNetwork-Plus certificationTelecom wiringVOIP knowledgeCustomer service skillsBasic computer skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

2+ years of experience in telecommunications - including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)

2 years of experience with computer / network installation and repair. Knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus

Strong organizational, interpersonal, presentation and communication skills

High School Diploma or GED. Some college courses preferred

Exceptional customer service skills

Basic computer skills

Daily travel throughout assigned geographical area - overnight travel possible

Must be able to consistently pass criminal background screens