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Lisinski Law Firm · 1 day ago

Bilingual Intake Specialist

Houston, TX

Full-time

Onsite

New Grad, Entry Level

$23/hr - $23/hr

Lisinski Law Firm is dedicated to providing immigration solutions to help families stay together in the United States. The Bilingual Intake Specialist will perform initial consultations with clients, assess their needs, and facilitate a smooth entry into the firm while driving revenue through high-quality service.

ConsultingLaw EnforcementLegal

Hiring Manager

Ammy López

Responsibilities

Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines

Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications

Lead Interviews with approved sales scripts and empathy to build rapport with potential clients

Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans

Educate clients on the benefits of partnering with our firm and the payment options available to them

Convert potential leads into admitted clients based on benefits and values of each case type

Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm

If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment

Responsible for sending contracts to clients following down payment

Stay up to date on weekly legal training with firm attorneys

Qualification

Bilingual (Spanish English)Microsoft Office SuiteCustomer service skillsSales experienceCommunication skillsOrganizational skillsProblem-solving skills