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Care Logistics · 1 day ago

Healthcare Process Engineer

Alpharetta, GA

Full-time

Hybrid

Entry Level

1+ years exp

Care Logistics is focused on transforming healthcare operations, and they are seeking a Healthcare Process Engineer to collaborate with their Transformation Team. The role involves driving client engagement transformations, supporting product management, and enhancing operational processes in healthcare settings.

Health CareHospitalLogisticsSoftware

Growth Opportunities

Hiring Manager

Kim Stefanick, SHRM - TA Specialty

Responsibilities

In partnership with the Executive Advisor and Solutions Engineer, drive the transformation effort for client engagements. Serve as the knowledge resource and detailed process expert for assigned client

Participate in executive focus sessions and leader connect sessions, and present findings as needed

Collaborate with hospital resources to implement Care Logistics' proven transformation methodology for assigned clients

Assist with the documentation and analysis of current state processes using six sigma and lean methodologies

Contribute to the design of future state processes and provide recommendations to achieve transformational results

Assist in the development of Standard Operating Procedures as needed

Provide input on application configuration to support future state recommendations

Train client resources on process-related aspects of the training curriculum

Audit client's delivery of education/training for accuracy and completeness

Support testing events to ensure that technical solutions meet expected future state and SOP targets

Provide support during go-live events, including operational and technical go-lives

As a member of the Post Live Services team, assist clients who have implemented Care Logistics solutions by assessing hospital role responsibilities, processes, and technology through data analysis, observations, and interviews (visits may be onsite, remote, or a combination of both)

Assist in supporting software upgrades by updating Standard Operating Procedures (SOPs), participating in testing sessions, delivering training events, and providing support during go-live events

Conduct Post Live Visits to evaluate the impact of transformation efforts and make recommendations for further improvement. Assist in the development of transformation strategies that drive meaningful change

Compile and analyze data to prepare executive presentations and reports presenting performance data. Ensure data accuracy and completeness, and present insights and recommendations to senior leadership

Utilize data and analytics to evaluate client performance and identify opportunities for improvement. Collaborate with the team to develop and implement process improvement initiatives

Provide support to Care Logistics' leadership and sales teams in managing customer accounts, and ensure ongoing customer satisfaction. Assist in the development of account management strategies and ensure timely and effective resolution of customer issues

Collaborate with Product Management to ensure a continuous feedback loop of subject matter expertise. Share insights on industry trends, market challenges, and customer needs to guide product development

Conduct market research and analyze data to identify emerging trends and opportunities. Prepare reports and presentations summarizing research findings and insights

Work with Product Management and Sales teams to clarify market problems that potential clients are facing. Collaborate with cross-functional teams to develop solutions that address customer needs

Act as the voice of the customer in guiding Product Management and Development teams in design decisions for technology. Provide insights and feedback to ensure products meet customer needs and expectations

Qualification

Healthcare process improvementElectronic Health Records (EHR)Data analysisLean methodologiesSix SigmaCustomer serviceTime managementInterpersonal skillsOrganizational skillsAdaptability

Required

Bachelor's degree in Industrial Engineering or a related field

1-3 years of successful experience in healthcare process improvement

Ability to form strong bonds and enhance team performance

Adaptability: ability to embrace change and shift focus when unexpected work arises

Time Management: ability to use discernment to prioritize tasks and decide what to focus on to maximize impact

Customer Service: ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns

Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities

Strong interpersonal skills with ability to effectively communicate with a diverse group of stakeholders (prospects, clients, hospital executives, nurses, implementation staff, etc.)

Ability to maintain confidentiality, and use discretion

Able to effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions

Healthcare business process redesign consulting experience required