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Finalsite · 1 day ago

Director, Technology Services

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community, and thrive. The Director, Technology Services is a senior leader responsible for delivering data and system integration services during client onboarding, partnering with project management to ensure an excellent client implementation experience.

EdTechEducationInternet

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Define Finalsite’s implementation methodology for data and system integrations, with a focus on consistency, quality, continuous improvement, and client experience

Build repeatable processes that scale

Define KPIs for data and system integration work, such as billable utilization, time to value, etc

Achieve a deep understanding of Finalsite products and EdTech Industry 3rd party systems and APIs (SIS, CRM, LMS, data feeds, APIs )

Experience in data ETL and scripting languages, SQL, Python, SFTP, XSL

Knowledge of CMS, website development and data requirements

Work with sales leaders to ensure that sales is trained, enabled, and able to explain the implementation process for data and systems integration, with a specific goal to set accurate client expectations

Create documentation and process to allow seamless the transition of clients to CSMs and Support, enabling those teams to handle the vast majority of data and system integration requests and issues

Partner with Product and Engineering to design product features, APIs and automation to both improve the client experience and Client Success team efficiency

Lead, mentor, and develop technical services staff

Serve as a member of the professional services leadership team, reporting to the VP of Professional Services. Contribute to overall PS team strategy and operations

Qualification

Data integrationSystem integrationsAPIsData migrationSaaS architectureSQLPythonETLClient managementChange managementCross-functional collaborationTeam leadership