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The Heritage Group · 1 day ago

The Heritage Group - IT Network Administrator Intern

Indianapolis, IN

Internship

Hybrid

Intern

$18/hr - $21/hr

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. This internship provides hands-on experience supporting THG's enterprise network while learning from a team of seasoned Network Professionals, assisting in the configuration, installation, and management of multi-vendor infrastructure.

ConstructionEnergyInfrastructureRecyclingVenture Capital

Growth Opportunities

Responsibilities

Assist Network Professionals with day-to-day operations, assigned projects and tasks

Provide advanced troubleshooting support for network issues (Tier 3 assistance under guidance)

Monitor and respond to real-time alerts such as node down, interface down, and circuit down events

Documenting and tracking hardware in stock and deployed in the field

Updating monitoring systems and CMDB with accurate asset information

Configure, install, and manage network equipment including: Cisco, HPE, Unifi, Meraki, Palo Alto switches SD-WAN appliances, firewalls, wireless bridges, and wireless access points Uninterruptible Power Supplies (UPS)

Collaborate with the team to maintain network reliability and security standards

Contribute to continuous improvement initiatives and demonstrate THG core competencies in all tasks

Work directly with customers to troubleshoot network issues, gather information, and apply resolutions

Use a ticketing system to manage and respond to inquiries in a timely and professional manner

Communicate with internal teams, external vendors, and customers via email and chat systems while professionally representing the network team

Qualification

NetworkingNetwork SecurityInfrastructure technologiesCiscoPalo AltoCommunicationProblem-solvingCollaborationAdaptability

Required

High School or Equivalent

Strong interest in Networking, Network Security, or Infrastructure technologies

Ability to work independently and manage tasks without constant supervision

Comfortable working in an environment with ambiguity and learning through hands-on experience

High attention to detail and care when operating in a production environment supporting mission-critical business operations

Willingness to proactively ask for help or clarification, especially when tasks could impact network stability or cause outages

Demonstrated reliability, accountability, and alignment with THG core competencies (e.g., collaboration, adaptability, and problem-solving)

Ability to communicate professionally with customers, internal teams, and external vendors via email, chat, and other channels

Ability to travel occasionally as needed, not to exceed 20%

Ability to work in an office environment and remotely from home

Sitting or standing for long periods of time

Ability to lift up to 50 pounds for installing network equipment or organizing the stockroom

Comfortable working in a production environment that supports mission-critical operations

Must adhere to safety and security protocols when handling network infrastructure

Preferred

Bachelor's Degree Currently an Undergrad with college coursework specifically aligned to information technology, with ambitions to work in infrastructure (not software development)