LanceSoft, Inc. · 1 day ago
Customer Service Representative – Benefits Counselor
Urbandale, IA
Contract
Onsite
Entry Level
$20/hr - $25/hr
1+ years expLanceSoft, Inc. is seeking a Customer Service Representative – Benefits Counselor to join their contact center team. This role involves providing customer support for employee benefits programs, including health, life, and supplemental insurance products, while ensuring exceptional service in a structured environment.
Information Technology
Responsibilities
Handle inbound customer calls and document interactions in Salesforce
Respond to standard and complex customer inquiries via phone and email
Research customer issues and provide timely follow-up via email or outbound calls
Assist customers with enrollments, claims processing, and payments
Troubleshoot basic website errors and provide guidance to customers
Request additional or missing information from customers when needed
Escalate client issues to appropriate internal teams for resolution
Provide exceptional customer service while meeting structured scheduling requirements
Qualification
Required
High school diploma or equivalent
Active Life and Health Licenses as listed above
Minimum 1 year of proven customer service or sales experience
At least 6 months of experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Basic computer troubleshooting skills
Strong oral and written communication skills
Preferred
Bachelor's degree
Prior call center experience
Bilingual (Spanish/English, verbal and written)
Previous experience with benefits products such as Group Universal Life, Medical, Dental, Vision, Accident, or Critical Illness
Benefits
Structured scheduling
Paid training
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase