Skin Laundry · 1 day ago
Keyholder
Brooklyn, New York, United States
Full-time
Onsite
Entry, Mid Level
$22/hr - $26/hr
2+ years expSkin Laundry is a dynamic skincare company seeking a Keyholder to support the efficient running of their clinic in Williamsburg, Brooklyn. The role involves leading by example to provide personalized client service and achieving sales targets while enhancing the overall clinic experience.
Health Care
Responsibilities
Creating curated client experiences
Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients
Educating clients on the importance of the skin care protocols
Celebrating the success of the results our clients experience
Championing Skin Laundry’s mission and values and how our services and products achieve these goals
Effectively coordinating, scheduling, and rescheduling recurring and future clients
Consistently seeking, obtaining, and converting new clients
Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
Strong communication skills, ability to multitask, and comfortability with computer/clinic systems
Establishes and maintains effective client retention processes
Understand and utilize company reports to leverage business and share insights on best practices for performance
Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging
Respect and support all team members individuality & provide an inclusive environment
Understand opportunities and support the team to meet personal & clinic goals
Maintain organizational relationships
Qualification
Required
Proven retail experience, preferably within skincare and/or aesthetics
The ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Prioritizes customer service and has exceptional communication skills
Proficient in problem solving and finding creative solutions
Must be able to create a comfortable atmosphere for clients and team members
Attentive and a good listener
Attention to detail in following company and safety protocol
Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
Goal oriented and self-motivated to achieve and exceed company benchmarks for success
Willing to learn and adapt to changes quickly
Comfortable and respectful with conflict management with clients and team members
Preferred
Previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Previous experience with retail point-of-sale software, Zenoti experience is a plus!
Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
Benefits
Skin Laundry Complimentary Employee Treatment & Product Discount Program
Vacation leave, sick leave, and 10 Paid holidays
Parental Leave
Health insurance - Medical, Dental, and Vision insurance options
401k
Flexible Spending Accounts (FSA) - Health Care and Dependent Care
Voluntary Term Life insurance for employee, spouse, and child(ren)
Employee Assistance Program (EAP)
Voluntary Accidental Death & Dismemberment (AD&D)
Voluntary Commuter Benefits
Voluntary Legal Benefits
Voluntary Group Accident insurance
Voluntary Critical Illness insurance
Voluntary Hospital Indemnity insurance
ADP LifeMart - discounted products, services, and experiences
Company
Skin Laundry
Skin Laundry provides medical laser services to rejuvenate skin cells and boost collagen production.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2024-01-05Series Unknown· $3M
2018-10-22Series Unknown
Leadership Team
Gregg Throgmartin
Chief Executive Officer
Recent News
2025-02-16
Company data provided by crunchbase