Zenergi · 1 month ago
Digital Client Partner
United States
Full-time
Remote
Mid LevelZenergi is a utilities & environmental consultancy aiming to make a positive difference in the world of energy. The Digital Client Partner is responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers, ensuring customer satisfaction and maximizing revenue.
ConsumerCustomer ServiceEnergy
Responsibilities
Stakeholder map, build and maintain strong relationships with key customer portfolios, understanding their unique needs and objectives
Develop a deep understanding of the customer's business and align with our solutions to meet their specific requirements. Design and deliver proposals and presentations for upselling and cross-selling opportunities
Establish clear renewal goals to ensure the customer portfolio stays with Zenergi at renewal periods. Collaborate with internal teams to negotiate contract terms and pricing strategy
Be a Zenergi product and industry ambassador, keen on educating prospects and customers on the capabilities of new/upcoming products and services
Conduct customer satisfaction audits to identify areas of improvement and recommend solutions. Evaluate risk management for customer portfolio to reduce/remove customer dissatisfaction or lost business, and quickly address issues to mitigate risk
Act as the voice of the customer with internal teams, including wider Sales team, Marketing, Product, Technical, Support, Operations, Finance and Engineering providing customer, industry and product insights to improve/develop service and product offerings
Analyse customer data, including energy consumption patterns and market trends to identify areas for the optimisation of sustainability and cost-saving opportunities
Track and report key performance metrics, providing regular updates to customer portfolio on progress and achievements
Qualification
Required
A deep-rooted passion for delivering value to customers
Ability to work in a motivated and energetic manner while collaborating with a broad range of individuals in a fast-paced and ever-evolving environment
Ability to work independently and collaboratively in a fast-paced environment
Results-orientated mindset with a focus on achieving targets and delivering exceptional customer service
Accountability and personal organisation
Knowledge and understanding of the products and services offered by the Company across all of its organisational units and areas
Experience using customer relationship management systems and sales technological solutions to deliver in a customer success or sales-based role
Experience in promoting value through customer experience
Preferred
Proficient in analysing data and utilising software tools for reporting
In-depth understanding of the energy industry and the role of a Third-Party Intermediary (TPI) in the context of delivering products and services for customers, as well as the regulatory requirements and relevant codes of practice
Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets
Benefits
Zen Points scheme, which allows people to claim points in exchange for shopping vouchers.
Opportunities for volunteering and charity events to help our team fulfil personal objectives and to give back to the community.
Company
Zenergi
Zenergi is a customer service company specialising in energy procurement, invoice validation & contract management.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Meridian Growth Capital
2022-02-14Acquired
2013-01-01Series Unknown
Company data provided by crunchbase