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Loudoun County Government · 1 day ago

Customer Service Assistant

Leesburg, VA

Full-time

Onsite

Entry Level

1+ years exp

Loudoun County Government is recognized as one of Forbes' 2025 Best Large Employers, committed to employee satisfaction and public service. The Customer Service Assistant position involves greeting and directing citizens and law enforcement personnel, answering inquiries, and providing various customer service tasks within the Sheriff's Office Records Section.

Government Administration

No H1B

U.S. Citizen Only

Responsibilities

Greet and direct citizens and law enforcement personnel who approach the front counter of the headquarters building to the appropriate destination and/or provide the appropriate services upon request

Coordinate with all Divisions within the Sheriff's Office regarding appointments, training and prescheduled meetings

Issue, maintain and reconcile daily visitor badges and visitor log

Answer general Records Section questions over the telephone and/or in person

Provide customer service assistance to the Loudoun County Sheriff's Office employees, citizens, military personnel, federal and other law enforcement agencies

Additional tasks include daily written, telephonic, and/or walk-in customer service requests which may include fingerprinting citizens and applicants, processing criminal history checks, concealed handgun permits, solicitor permits, and inquiries into VCIN/NCIC

Process mail requests, filing, photocopying, completing forms in reference to criminal history checks and requests for copies of accident reports and/or offense reports

The position will provide Notary Public services, collect fees and maintain receipts, file/maintain all paperwork accordingly

Maintain the cash drawer for making change

Must have excellent customer service skills and the ability to adapt to difficult situations, as well as the ability to manage multiple priorities while working in a team environment and/or independently as needed