HCTC ยท 3 days ago
Customer Experience Representative
Ingram,TX,US
Full-time
Onsite
Entry Level
$18/hr - $21/hr
1+ years expHill Country Telephone Cooperative, Inc. (HCTC) is looking for a Customer Experience Representative. This role involves providing exceptional customer service support for existing and new HCTC customers, assisting them with telecom services, billing, and installation, as well as promoting and selling HCTC services.
Telecommunications
Responsibilities
Provide exceptional customer service support for existing and new HCTC customers
Assist customers with all aspects of their telecom services, billing, and installation
Direct customers to technical support when necessary
Recommend, sell, and understand the networks and devices connected to HCTC internet services
Promote and sell HCTC services through upselling of existing customers and outbound calls
Qualification
Required
High school diploma or equivalent
1-2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems
Knowledge of Microsoft Office suite of products such as Word and Excel
Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems
Valid driver's license required
Benefits
Extremely attractive health benefits for the entire family, including medical, vision and dental
Life and disability insurance
A pension and 401k retirement plan
Paid holidays
Generous paid time off
Low-cost internet services
Company
HCTC
HCTC is the 3rd largest telephone cooperative in Texas, serving over 3000 square miles of beautiful Texas Hill Country terrain.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase