Solari, Inc. · 3 weeks ago
Crisis Specialist I
United States
Full-time
Remote
Entry, Mid Level
2+ years expSolari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma, and Colorado. The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests, ensuring safety, coordinating care, and documenting interactions in an electronic health record.
FamilyFunding PlatformNon Profit
Responsibilities
Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency
Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency
Screen and triage incoming crisis requests, resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk
Utilize knowledge of healthcare industry standards and clinical screening and intervention skills, resulting in crisis or contact resolution
Provide health education and community resources based on the intervention provided
Participate in required training, supervision, meetings, and clinical oversight
Demonstrate enhanced knowledge and skill over tenure at Solari for new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, contact center industry standards, and community resources
Interact with effective communication and active listening while utilizing recovery and resiliency practices
Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice
Adhere to call center policy and procedures
Other duties as assigned
Qualification
Required
Applicants must live in Oklahoma
Minimum of a Bachelor's Degree (or higher) in behavioral health, substance use, or psychiatric healthcare-related field
At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity, or crisis patients or members is required
Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency
Screen and triage incoming crisis requests, resulting in safety and crisis resolution
Utilize knowledge of healthcare industry standards and clinical screening and intervention skills, resulting in crisis or contact resolution
Provide health education and community resources based on the intervention provided
Participate in required training, supervision, meetings, and clinical oversight
Demonstrate enhanced knowledge and skill over tenure at Solari for new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, contact center industry standards, and community resources
Interact with effective communication and active listening while utilizing recovery and resiliency practices
Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice
Adhere to call center policy and procedures
Critical thinking and effective clinical decision-making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution
Demonstrates clear/concise/logical verbal and written business communication
Plans effectively
Adjusts effectively to new processes
Builds and maintains collaborative relationships
Demonstrates knowledge of the Medicaid behavioral health adult and children's systems in states where Solari has crisis contracts
Demonstrates concurrent management of multiple tasks and deadlines
Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem/router with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)
Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency
Preferred
Behavioral health professional preferred
Contact Center experience, preferred
Benefits
Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member
Company
Solari, Inc.
Solari Crisis & Human Services is an award-winning, non-profit organization dedicated to helping individuals through a continuum of crisis and human services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Matenaer
Chief Financial Officer
Andrew Erwin
Chief Operating Officer
Recent News
2025-11-10
Company data provided by crunchbase