Raas Infotek · 1 day ago
Service Desk Technician
Morrisville, NC
Contract
Onsite
New Grad, Entry LevelRaas Infotek is seeking a Service Desk Technician to provide first-level technical support. The role involves troubleshooting various technical issues, managing user accounts, and ensuring clear communication with end users while adhering to security policies and SOPs.
Information Technology
Hiring Manager
Manmohan Singh
Responsibilities
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow)
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP
Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity
Maintain clear and professional communication with end users and update tickets with accurate notes
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements
Qualification
Required
Experience in Service Desk or in an IT Support role
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting
Phone support experience is mandatory
Experience in Technical helpdesk or technical call center support is required
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support
Familiarity with ticketing tools like ServiceNow or Jira Service Management
Excellent communication, customer service capability, and problem-solving skills
Ability to follow processes and work in a structured SLA-driven environment
A proactive mindset with the ability to make a meaningful impact
Customer focused with the eagerness to learn and grow continuously
A competitive spirit with a drive to excel and willing to work in 24/7 operational environment
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
Founded in 2010
201-500 employees
H1B Sponsorship
Raas Infotek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (55)
2023 (62)
2022 (44)
2021 (61)
2020 (44)
Funding
Current Stage
Growth StageCompany data provided by crunchbase