Avadian Credit Union · 1 day ago
Assistant Branch Experience Manager - Dothan (West Main)| Full-Time
Dothan,AL,US
Full-time
Onsite
Entry, Mid Level
1+ years expAvadian Credit Union is seeking an energetic and driven leader for the position of Assistant Branch Experience Manager at their Dothan (West Main) branch. The role involves assisting the Branch Experience Manager in overseeing branch operations and ensuring a delightful experience for both members and staff.
Bookkeeping and PayrollBusiness DevelopmentCredit CardsFinanceFinancial ServicesInsuranceLending
Responsibilities
Manage branch staff in the absence of the manager
Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model
Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures
Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities
Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian’s client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports
Work with the manager to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience
Serve as a liaison between the members and the Credit Union. Provide account information to members, and promote and cross-sell Credit Union products and services. Open accounts, resolve issues, and professionally handle the members within the Credit Union
Cross-sell Credit Union products and services, and follow all directives regarding branch reports and lead list
Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words
Represent and promote Avadian in the communities we serve
Perform other duties as assigned
Qualification
Required
Significant financial service and sales experience is required
Must be proactive in maintaining member satisfaction and meeting member needs
Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives
Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism
Must work on weekends and serve in a relief capacity at other branches when needed
One to three years of retail banking experience
Sales quota experience or sales management experience
High school education or GED
Company
Avadian Credit Union
Avadian is the only financial service provider that will go out of its way every day to value you as a person.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adrienne Breckenridge, CPA
Chief Financial Officer
Chelle Rich
Executive Assistant to Chief Executive Officer
Recent News
Birmingham Business Journal
2025-01-06
Shelby County Reporter
2023-12-25
2023-12-25
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