Shopmonkey · 1 day ago
Customer Account Manager, SMB
Hybrid - San Francisco area, California
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expShopmonkey is a leading auto-repair shop software company aiming to transform the car repair market. The Customer Account Manager will focus on expanding customer relationships within the SMB segment by driving sales initiatives, managing a pipeline of opportunities, and communicating tailored solutions to enhance customer engagement and growth.
AutomotiveCloud ManagementInformation TechnologySaaSSoftware
Responsibilities
Build and maintain a pipeline of high-quality opportunities within our SMB customer base
Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
Learn tried and true SaaS sales strategies
Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Qualification
Required
2+ years of sales experience, preferably at a technology company, with a track record of top performance
Experience managing month to month and multi annual contracts with multiple products in use
Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy
Aptitude to operate in a highly ambiguous and fast-paced environment
Demonstrated passion for the startup community and new technology businesses
Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor
Thirst for personal growth, team player mentality, and equal willingness to teach and learn
Willingness to travel 20-30% with onsite visits to clients
Benefits
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts
Company
Shopmonkey
Shopmonkey provides a process management software designed for auto repair shops.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$110MKey Investors
Bessemer Venture PartnersIndex Ventures
2021-07-15Series C· $75M
2020-08-27Series B· $25M
2019-09-24Series A· $10M
Leadership Team
Travis Brown
Co-Founder and COO
Recent News
Index Ventures
2026-01-05
2025-11-10
Company data provided by crunchbase