SUSE · 2 days ago
Premium Support Engineer - SLES for SAP
Philadelphia, PA
Full-time
Onsite
Mid Level
$67K/yr - $122K/yr
3+ years expSUSE is a global leader in innovative enterprise open source solutions, and they are seeking a Premium Support Engineer to provide expert-level support services for SUSE products. The role involves building strong relationships with customers, resolving technical issues, and advising on the maintenance and deployment of SUSE software.
Cloud ComputingEnterprise SoftwareLinuxSoftware
Responsibilities
Assist your customer in the diagnosis and resolution of end-customer environments
Assist your customer as requested in relation to any test environments used to duplicate end-customer issues
Advise your customer regarding the maintenance, upgrade, and deployment of SUSE software in end-customer environments
Escalation point for customers’ L2 and L3 support or engineering personnel for SUSE product issues
Qualification
Required
Bachelor's degree in computer science, Information Systems, or related field
3 to 5 years of IT, Services, Consulting, or Support experience
A strong sense of responsibility, self-motivation, and the ability to prioritise and organise workload to complete multiple, simultaneous issues and projects
Flexibility and capacity to work across a variety of activities within a matrix and virtual organisational framework
The ability to adapt/learn new products/technologies that your customer may need assistance with, relating to your position at SUSE
Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution
Able to influence both internal and external stakeholders
The ability to work seamlessly across organisations
SLES, SLE-HAE (Or other Pacemaker/Corosync experience)
Experience automating installations using products like AutoYaST or KickStart
Experience with configuration management tools like Salt, Ansible, or similar
Ability to troubleshoot network and kernel-level issues
Preferred
Experience Support SUSE Rancher and its family of products
Experience deploying and managing Kubernetes/OpenShift clusters at scale
Familiarity with multiple CNIs and CSIs, RBAC
Terraform experience
CKA or CKAD certifications
Experience containerizing application workloads for Kubernetes or OpenShift
Experience developing application deployment workflows (CI/CD) with Kubernetes or OpenShift
Benefits
Comprehensive medical plan
Life and disability insurance
401k
Employee Assistance Programme
Generous paid time off and leave policies
Company
SUSE
SUSE provides reliable and interoperable Linux and cloud infrastructure solutions that give enterprises greater control and flexibility.
1001-5000 employees
H1B Sponsorship
SUSE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (3)
2022 (9)
2021 (9)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-05-19IPO
2018-07-02Acquired
Leadership Team
Dirk-Peter Leeuwen
Chief Executive Officer
Lee Dong-woon
CEO
Recent News
GlobeNewswire
2025-12-09
Company data provided by crunchbase