Firefighters First Credit Union · 1 week ago
Vice President, Project Management & Process Improvement
US
Full-time
Onsite
Senior Level, Lead/Staff
$164K/yr - $183K/yr
10+ years expFirefighters First Federal Credit Union is the nation’s largest exclusive firefighter credit union, committed to exceptional financial products and services for the firefighter community. They are seeking a Vice President of Project Management & Process Improvement to drive enterprise-wide project execution and enhance organizational efficiency through innovative processes and cross-functional alignment.
Responsibilities
Providing strategic leadership and direction for the enterprise PMO, ensuring consistent methodologies, standards, and project governance
Overseeing the planning, execution, and successful delivery of high-impact, cross-functional initiatives aligned with organizational strategy
Leading enterprise process improvement efforts, including workflow redesign, automation opportunities, and operational efficiency gains
Fostering a culture of innovation by identifying emerging trends, championing new ways of working, and promoting continuous improvement
Partnering with executives and business unit leaders to prioritize initiatives, allocate resources, and ensure effective change management
Establishing and monitoring KPIs for project delivery, process performance, and organizational productivity, communicating progress to leadership
Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values
Providing team members with training, tools, and resources to successfully perform their jobs
Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed
Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union
Leading change by identifying opportunities that consistently raise the bar and improve service levels
Assisting the Credit Union with executing the business plan of the organization
Qualification
Required
Bachelor's degree
Project Management Professional (PMP) & Lean Six Sigma
10+ years of experience in project management, program leadership, or process improvement
Demonstrated success leading enterprise PMO functions or large-scale transformation initiatives
Expertise with project management methodologies (Waterfall, Agile, hybrid) and process improvement frameworks such as Lean or Six Sigma
Proven ability to influence executive stakeholders and lead teams in a complex, fast-paced environment
Strong analytical, strategic thinking, and problem-solving skills with a track record of operational and service innovation
Exceptional communication, relationship-building, and change leadership capabilities
Preferred
credit union or financial-services experience strongly preferred
Company
Firefighters First Credit Union
Firefighters First Credit Union prides itself in being the trusted provider of premier financial services to our Fire Family since 1935.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dixie Abramian
President/CEO
Mike Mastro
President/CEO
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