IVR Architect jobs in United States
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ITCrats ยท 1 day ago

IVR Architect

positionUnited States
timeContract
remoteRemote
senioritySenior Level

ITCrats is seeking an IVR Architect to define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms. The role involves designing reusable IVR components, developing a modular component library, and leading architecture design sessions while establishing governance for the development and monitoring of AI solutions.

AnalyticsInformation TechnologyIT InfrastructureWeb Development
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, Amazon Lex)
Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications
Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows
Lead architecture design sessions and create high-level and detailed architecture diagrams
Establish governance for development, deployment, and monitoring of conversational AI solutions
Guide development teams on best practices for scalability, performance, and security

Qualification

IVR architectureCloud-native platformsConversational AIVXML applicationsBest practices

Required

Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialog flow CX, Kore.ai, Amazon Lex)
Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications
Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows
Lead architecture design sessions and create high-level and detailed architecture diagrams
Establish governance for development, deployment, and monitoring of conversational AI solutions
Guide development teams on best practices for scalability, performance, and security

Company

ITCrats

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ITCrats Inc. is a leading information technology services firm based in Dallas, Texas.
dateFounded in 2014
location
Hyderabad, Andhra Pradesh, IND
people-size51-200 employees
web-link
https://itcrats.com

H1B Sponsorship

ITCrats has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (17)
2023 (30)
2022 (22)
2021 (11)
2020 (6)

Funding

Current Stage
Growth Stage

Leadership Team

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Bharat Varma Sagi
Founder and CEO
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Company data provided by crunchbase