CX Lead (AI-native ERP) jobs in United States
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DualEntry · 1 day ago

CX Lead (AI-native ERP)

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$110K/yr - $150K/yr
date3+ years exp

DualEntry is one of NYC’s fastest-growing AI startups, focused on transforming the future of finance through their AI-native ERP solutions. As the CX & Implementations Lead, you will manage end-to-end ERP implementations and foster long-term customer relationships, while collaborating with various teams to enhance the product based on customer feedback.

AccountingArtificial Intelligence (AI)Enterprise Resource Planning (ERP)

Responsibilities

You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

Qualification

ERP implementationsERP functional consultingAccountingCPAFinance workflowsImplementation best practicesCustomer serviceProblem solving

Required

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You're a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Benefits

Full medical, dental & vision insurance
Commuter benefits
401k benefits
We'll cover relocation packages and make the move exciting, not painful!

Company

DualEntry

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DualEntry develops an AI-based accounting software for handling transactions for mid-market enterprises.
dateFounded in 2024
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.dualentry.com

Funding

Current Stage
Early Stage
Total Funding
$100M
Key Investors
Contrary
2025-10-02Series A· $90M
2024-05-01Seed· $10M

Recent News

PYMNTS.com
CoPlane Raises $14 Million to Build AI-Native Software That Adds Automation to ERPs
2025-11-26
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2025-10-15
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Ken Griffin & Citadel Securities
2025-10-09
Company data provided by crunchbase