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Acadia Insurance (a Berkley Company) · 1 day ago

Business Operations Technician

US-AL-Homewood

Full-time

Onsite

Entry Level

1+ years exp

Berkley Industrial Comp is a specialty carrier offering workers compensation coverage. The Business Operations Technician role is critical for providing exceptional customer service and involves onboarding clients, collaborating with teams, and ensuring compliance with regulations.

Commercial InsuranceInsurance

Responsibilities

New/Renewal Client Onboarding

Welcome Call

Explanation of RAMP / RESOLUTION Service Expectations

Introduce Key Contacts at BIN

Verify customer contacts

Explain payment plan / responsibilities

Collaborate with BIN’s RAMP team to create custom service plans for policy holders

Act as subject matter experts of BIN processes and systems

Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists

Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes

Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:

Proof-of-coverage issues

Claim-related data feed errors

Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations

Ensures incoming communications are properly identified and routed correctly

Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts

Serve as primary point-of-contact for external customer questions, both policy and claims-related