ServiceNow · 1 day ago
Senior Principal Platform Architect - Strategic Tech
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$189K/yr - $295K/yr
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking to improve customer outcomes through its Customer Outcomes team. The Principal Platform Architect will provide technical advisory services, ensuring customers establish a solid technical foundation on the ServiceNow Platform and design effective solutions for long-term success.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
Provide a variety of knowledge across multiple workflows
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
Translate goals to outcomes into a customer roadmap
Translate business information and technical requirements into an architectural blueprint to achieve complex goals
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
Manage technical governance, and a delivery operating model and governance
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
Support the sales effort by scoping and estimating the engagement and change orders
Be an active contributor of leading practices and expertise related to the ServiceNow platform
Maintain skills / certifications on relevant technologies and workflows
Support the professional development of others through mentoring
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 50%
Creativity with comfort running programs independently within a fast-paced environment
Success driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Industry domain expertise
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions
Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase