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Brooks Rehabilitation · 1 day ago

Patient Account Representative II, Patient Financial Services, Outpatient, Full-time

3599 University Blvd. S. , Jacksonville, FL, 32216, US

Full-time

Onsite

Senior Level

5+ years exp

Brooks Rehabilitation is a healthcare organization focused on patient financial services, and they are seeking a Patient Account Representative II. This role is responsible for the follow-up and prompt collections of medical claims, ensuring all outstanding claims are resolved in a timely manner while maintaining communication with patients and insurance companies.

Health CareHospital

Responsibilities

Follows up on outstanding claims

Works all denials manually and/or electronically by using the designated systems on a timely basis, report problems to Supervisor/Manager

Documents all accounts clearly and concisely of all activity and resolve all accounts through final collections, initiates appropriate collection letters on patient liability

Request medical record documentation as required to resolve the account

Performs daily account follow-up using the worklist in Patient Account system

Mails or submits claims electronically

Verify payment schedules for correct allowances and account numbers

Accumulates, prepares, and analyzes data necessary for contract compliance of HMO and PPO plans

Correct bad addresses as necessary

Strive for optimal collections pertaining to account receivables less than 90 days

Adheres to all Brooks Rehabilitation policies and procedures

Qualification

CPT codingICD-10 codingHCPCS codingMicrosoft OfficeMedical terminologyData spreadsheetsComputer skillsInsurance knowledgeProblem solvingCommunication skillsAttention to detail