American Osteopathic Association · 1 day ago
Coordinator, Member Resource Center
Chicago, IL
Full-time
Hybrid
Entry Level
$24/hr - $25/hr
1+ years expAmerican Osteopathic Association is a professional organization serving over 197,000 osteopathic physicians and medical students. The Coordinator plays a vital role in the Member Services Department, providing exceptional customer service and support for member inquiries and Continuing Medical Education services.
AssociationGovernmentHealth CareNon Profit
No H1B
Responsibilities
Serve as the initial point of contact for all member and CME-related inquiries via phone, email, web form, and other platforms
Provide support for physician profile and CME data requests, including credentialing information and CME credit reporting
Handle financial transactions, including membership dues payments, credits, corrections, and follow-up on outstanding invoices
Record and document all customer interactions, issue details, and resolutions in the CRM system
Ensure high data integrity in member records, CME records, and other AOA databases
Perform member outreach for retention, recruitment, and outstanding CME or membership issues
Utilize AOA’s suite of applications, including Fonteva CRM (Salesforce), Learning Management Systems (LMS), Outlook, and Call Center tools
Upsell and cross-sell AOA products and services relevant to customer needs
Monitor and contribute to updates of standard operating procedures for CME and member support workflows
Identify trends in customer feedback and recommend process improvements
Stay current on all AOA membership, CME policies, programs, and service offerings
Collaborate with internal departments to ensure accurate member and CME support
Assist with projects and department-wide initiatives as assigned
Resolve escalated or complex issues in coordination with management
Learn and implement new system features or procedures as introduced
Qualification
Required
High school diploma or GED required
1–3 years in customer service, administrative support, or operational role—preferably in a healthcare or association setting
Strong commitment to customer satisfaction with a positive and professional demeanor
Excellent verbal and written communication skills
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
Sound judgment and problem-solving skills
Strong organizational and time management capabilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently and collaboratively as part of a team
Preferred
Bachelor's degree preferred
Call center or high-volume support experience is a plus
Familiarity with association management software and Salesforce CRM is highly desirable
Company
American Osteopathic Association
The AOA is the main representative organization for osteopathic physicians in the United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kathleen Creason
Chief Executive Officer
Recent News
2025-12-04
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