Optum ยท 1 day ago
Customer Success Manager - Enterprise Imaging Cloud Solutions - Remote
United States
Full-time
Remote
Mid, Senior Level
$92K/yr - $164K/yr
5+ years expOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. As a Customer Success Manager, you will be the primary advocate for each customer, guiding them to success and driving the expansion of Imaging solutions within each customer.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external)
Assist customers to seek out opportunities to expand their usage and adoption of their EI Cloud solutions
Develop and execute regular Strategic Customer Success Plans in partnership with your assigned accounts
Drive Customer Engagement for all EI VOC programs. CSAT/NPS surveys, and Community User Groups
Develop relationships at all levels of a customer organization
Close the loop on all feedback received from the customer including product enhancement requests, outstanding issues, and strategic improvement initiatives
Track & monitor account status and identify areas of concern
Provide updates, executive summaries, and guidance to the EI executive team as required
Provide root-cause analysis of escalated issues when required. Lead 'lessons learned' initiatives as appropriate
Identify areas for improvement not only in our products and services but also in the Customer Success functions
Communicate internally with relevant stakeholders in sales, marketing, product, and engineering to make your customers' lives better through optimizing and improving existing products and services or identifying other products to improve customer outcome
Qualification
Required
5+ years of experience in customer account management or customer success role
Experience presenting and consulting with C-Suite and VP level executives
Proven track record with upselling, cross-selling or sales related activities
Ability to travel 10-15% of the time based on business needs
Preferred
3+ years of experience in the Healthcare Industry
3+ years of experience in Project Management, Implementation and Support
Healthcare imaging and/or PACS specific experience
Experience with Cloud-based solutions
Experience managing new products and/or services
Experience working in analytics and providing actionable insights to leadership teams
CRM Tool experience
Experience with Gainsight CRM Tool
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase