Independence Pet Group · 1 day ago
Customer Service Agent
United States
Full-time
Remote
Entry, Mid Level
2+ years expIndependence Pet Group is a corporate holding company managing a diverse portfolio of pet health brands. Pets Best is seeking a P&C Licensed Customer Care Representative responsible for providing excellent customer service support to policyholders and veterinary clinics.
Pet
Responsibilities
Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims
Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries
Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements
Helps policyholders understand their policy coverage, claims processing and reimbursement process
Demonstrates ability to work in a metric environment and meeting performance expectations
Maintains understanding of federal and state regulations to include compliance
Ability to utilize multiple technical systems effectively and efficiently
Perform other duties and/or special projects as assigned
Qualification
Required
2+ years' experience in insurance claims processing or customer support
Active Property & Casualty (P&C) Producer License
Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to submit to a background investigation as part of the onboarding process
You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
2025-10-30
Coverager
2024-05-03
Business North Carolina
2024-05-03
Company data provided by crunchbase