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Republic National Distributing Company · 1 day ago

Customer Service Supervisor

Littleton, CO

Full-time

Onsite

New Grad, Entry, Mid Level

$55K/yr - $78K/yr

0+ years exp

Republic National Distributing Company (RNDC) is a family-owned business and one of the nation’s largest wine and spirits wholesalers. The Customer Service Supervisor will direct and coordinate customer service and telephone activities, ensuring compliance with policies and resolving customer inquiries and complaints.

Food and BeverageLogisticsRetail

Responsibilities

Assures customer service department’s full compliance with all policies, procedures and TABC regulations

Receives and researches customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues. Coordinates efforts and interfaces with other departments to resolve problems

Responsible for guiding complaint resolutions when multiple issues are involved

Responsible for maintenance of the telephone systems and equipment

Primary contact for “hardcoding” of customers’ accounts

Assists sales divisions with problems involving hardcoding

Coordinates with Marketing on issues with deals and discounts as they relate to hardcoding

Ensures the timely and accurate entry of hardcoding for all sales divisions

Assists and supports Inventory Control Manager during periodic inventories. Maintains the Grand Prairie employee beeper/ cell phone listing and alpha phone logs

Manages subordinate non-exempt employees and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems