Apply on Employer Site

Plum Dental · 5 days ago

Centralized Billing Manager

North Kingstown, RI

Full-time

Onsite

Mid, Senior Level

4+ years exp

Plum Dental is a dental group overseeing a centralized billing operation. The Centralized Billing Manager is responsible for managing the onshore billing team, ensuring efficiency and accuracy in patient accounts receivable and insurance AR exceptions while maintaining a patient-first approach.

Health CareHospital

Hiring Manager

Laura Laite

Responsibilities

Manage, coach, and support the onshore billing team

Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy

Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths

Assist with hiring, onboarding, and training of new team members

Foster a positive, patient-focused and collaborative team culture

Oversee patient AR and complex insurance AR exceptions

Ensure timely follow-up on unpaid claims, denials, and underpayments

Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy

Ensure compliance with payer guidelines and internal billing policies

Collaborate with Credentialing to resolve payer enrollment or network-related issues

Identify inefficiencies in workflows and implement improvements

Standardize processes across practices where appropriate

Support automation and best practices to reduce rework and aging AR

Serve as a subject matter expert for dental billing and insurance processes

Ensure patient billing inquiries are handled with empathy, clarity, and professionalism

Support the team in resolving patient balances while maintaining trust and transparency

Reinforce the organization’s belief that patient care always comes first

Create and deliver regular reporting to the Director of RCM

Track KPIs such as AR aging, collections, denial rates, and team productivity

Ensure team goals and deadlines are consistently met

Qualification

Dental billing experienceInsurance RCM experiencePeople managementProcess improvementOperational efficiencyCommunication skillsProblem-solving skillsOrganizational skillsTeam collaboration