Inside Real Estate · 1 day ago
Support Specialist I - Front Office - Tier 1
Murray, UT
Full-time
Hybrid
Entry Level
1+ years expInside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. The BoldTrail Support Specialist is responsible for providing technical assistance and customer support to BoldTrail users, ensuring timely resolution of issues and maintaining high customer satisfaction.
AnalyticsBusiness IntelligenceCRMMarketingReal EstateSaaS
Responsibilities
Respond to customer inquiries via phone and email about platform functionality, issues, and troubleshooting steps
Diagnose and resolve problems related to the platform, configurations, and integrations
When appropriate, conduct remote sessions to walk users through solutions
Escalate complex issues to Senior Specialists or Engineering when necessary, following the established escalation procedures
Maintain up-to-date knowledge of product features, updates, and best practices
Document all support interactions, issues, and resolutions in the internal case management system
Share feedback with your leaders about recurring issues and/or potential bugs to foster cross-functional collaboration with Product and Engineering teams
Share feedback and findings, as needed, to the Support Operations team for continuous improvement and maintenance of knowledge base articles, FAQs, and user guides
Handle complaints and problems with the utmost urgency and empathy
Balance workload in order to respond to/work multiple customer cases at a time
Display professionalism in all written and verbal correspondence
Qualification
Required
Associate's or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
1–2 years of experience in technical support, help desk, or software customer service
Strong understanding of software applications, system configurations, and troubleshooting processes
Familiarity with operating systems (Windows, macOS, Linux), databases, and network basics
Excellent verbal and written communication skills
Strong problem-solving skills and ability to work independently or in a team environment
Customer-oriented mindset with the ability to stay calm under pressure
Adaptable to change and able to quickly learn new tools and technologies
Keen problem solving with a unique ability to think on your feet
Benefits
3 Medical plans to choose from - 1 PPO and 2 HDHPs
2 Dental plans to choose from
Vision
HSA - company-funded
FSAs - healthcare, limited purpose, dependent care
Short-Term Disability - company-paid
Long-Term Disability - company-paid
Basic Employee Life Insurance - company-paid
Voluntary Dependent Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness
Voluntary Hospital Indemnity
Legal Plan
ID Protection
Pet Insurance
401(k) Retirement Savings with company match
Paid PTO/Vacation/Sick Time
11 company-recognized holidays
Company-paid Parental/Disability Leave
Company
Inside Real Estate
Inside Real Estate is a marketing software for real estate agents.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Genstar Capital42 Ventures
2021-12-23Private Equity
2019-08-20Acquired
2016-10-31Private Equity
Leadership Team
Sonam Tenzing Sherpa
Chief Sales Officer (CSO)
Recent News
2025-10-09
24-7 Press Release Newswire
2025-09-12
Company data provided by crunchbase