Customer Service Representative jobs in United States
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Jack Mason · 1 day ago

Customer Service Representative

positionDallas, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Jack Mason is a growing watch brand seeking a detail-oriented and customer-focused Customer Service Representative. This role serves as the primary point of contact for customers, providing assistance related to timepieces, orders, servicing, and warranties while ensuring a high-touch customer experience.

E-CommerceFashionMen'sRetail

Responsibilities

Respond to customer inquiries via email, phone, chat, and social platforms
Provide detailed product knowledge on our watches, including movements, specifications, sizing, straps, and care
Assist customers with orders, shipping, returns, and exchanges
Manage warranty claims, repairs, and service requests in coordination with watchmakers and service partners
Track and update customers on repair timelines and order status
Maintain accurate records in CRM and service management systems
Identify recurring customer issues and provide feedback to internal teams
Uphold the brand’s tone, values, and attention to detail in all communications

Qualification

Customer service experienceWatchesShopifyZendeskCommunication skillsOrganizational skillsManage multiple casesPassion for craftsmanshipProblem-solving skillsAttention to detail

Required

Excellent written and verbal communication skills
Strong understanding of brand image and being the voice of it
Strong organizational skills a MUST and attention to detail
Comfortable working independently in a fast-moving startup environment
Willingness to wear multiple hats and learn new systems quickly
Enthusiast-level curiosity about mechanical watches (or a strong desire to learn)
Clear, professional communication with collectors and first-time buyers
Problem-solving and conflict-resolution skills
Ability to manage multiple customer cases simultaneously
Passion for craftsmanship, design, and product quality

Preferred

Customer service experience (luxury, retail, or enthusiast products preferred)
Familiarity with watches, horology, or mechanical movements is a strong plus
Experience with Shopify and Zendesk is a plus

Benefits

Health Insurance
PTO
Employee discounts on watches and accessories

Company

Jack Mason

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Jack Mason is an online store that sells stylish watches, and accessories for men.
dateFounded in 2015
location
Dallas, Texas, USA
people-size11-50 employees
web-link
https://www.jackmasonbrand.com

Funding

Current Stage
Early Stage

Leadership Team

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Craig Carter
President / CEO
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Peter Cho
Co-Founder / Designer
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Company data provided by crunchbase