HealthOne Alliance ยท 2 days ago
Client Services Representative-1
Dalton, GA
Full-time
Onsite
New Grad, Entry LevelHealth One Alliance, LLC is dedicated to enhancing well-being by connecting individuals with vital health resources. The Client Services Representative will address inquiries and concerns related to enrollment, eligibility, claims, and referrals, ensuring timely and accurate communication with clients and stakeholders.
Health CareHealth InsuranceHospitalMedical
Responsibilities
Receives client calls or inquiries, which include potential/current/previous members, brokers and providers, and routes appropriately
Provides timely and accurate information to clients
Processes client requests according to established department policies and procedures
Completes research and investigative activities to address client inquiries
Works closely with other departments to gather information
Provides timely feedback to clients through outbound calling, email, mail or fax
Provides timely feedback to the company regarding service failures, systemic issues or client concerns
Assists in the completion of special projects
Assists in the documentation, evaluation and revision of department policies and procedures
Meets or exceeds service level agreements in call center metrics
Attends and participates in meetings and trainings as required
Regular and predictable attendance
Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
Maintains regular and predictable attendance
Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
Works to encourage and promote Company culture throughout the organization
Other duties as may be assigned
Qualification
Required
Requires a high school diploma or its equivalent
Ability to learn quickly and be self-motivated
Customer service experience preferred
Confidentiality and time management skills
Bilingual preferred
Knowledge of healthcare billing, claims and insurance a bonus
Preferred
Customer service experience preferred
Bilingual preferred
Knowledge of healthcare billing, claims and insurance a bonus
Benefits
401K (4% Match, Immediate Vesting)
Accident insurance
Competitive salary
Critical Illness Insurance
Dental Insurance
Employee Assistance Program
Flexible Spending Account
Health & Wellness Program
Health Savings Account
Life & AD&D Insurance
Long Term Disability
Medical Insurance
Paid Time Off
Pet Insurance
Short Term Disability
Vision Insurance
Company
HealthOne Alliance
Health One Alliance, LLC is a provider-owned Preferred Provider Network in Northwest Georgia.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Trey White
Chief Financial Officer
Company data provided by crunchbase