TEKsystems · 1 day ago
Insurance Customer Service Representative
West Des Moines, IA
Contract
Onsite
New Grad, Entry Level
$22/hr - $22/hrTEKsystems is a leading provider of business and technology services, and they are seeking an Insurance Customer Service Representative. The role involves assisting customers with inquiries related to their annuity policies and ensuring a high level of customer satisfaction.
Information Technology
Responsibilities
Assisting customers “post-issue” (annuitants with an established policy), performing address changes, claims questions, change in funding decisions, assisting with tax inquiries and any other related tasks servicing an annuity
Responds to internal/external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally
Communicates answers and solutions to customers verbally and/or in writing
Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers
Meets or exceeds department standards by adhering to schedule, providing accurate information, using soft phone skill techniques, and following all other performance metrics defined by Customer Excellence
Qualification
Required
Assisting customers 'post-issue' (annuitants with an established policy)
Performing address changes
Handling claims questions
Assisting with tax inquiries
Resolving inquiries promptly, efficiently and professionally
Communicating answers and solutions to customers verbally and/or in writing
Researching questions and/or issues to identify causes and solutions
Meeting or exceeding department standards by adhering to schedule
Providing accurate information
Using soft phone skill techniques
Following all other performance metrics defined by Customer Excellence
Ability to handle call volume of roughly 50+ calls a day
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase