Medtronic · 1 day ago
Field Service Engineer (2+ years)
United States
Full-time
Remote
Entry, Mid, Senior Level
$50K/yr - $74K/yr
2+ years expMedtronic is a global leader in healthcare technology focused on addressing challenging health problems. The Field Service Engineer is responsible for the technical support and service of Medtronic Hugo systems, including installation, maintenance, and troubleshooting of medical devices, while also providing training to healthcare professionals.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical Device
Responsibilities
Installs, operates, maintains, repairs and modifies equipment
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
Installs, upgrades and removes products ensuring coordinative engineering field change
Maintains effective customer communications and relations
May provide onsite training of customer support personnel
Qualification
Required
Requires minimum of 2 years of relevant experience
Requires minimum of 4 years of clinical field service, technical internship or clinical customer support experience
Requires minimum of 8 years clinical field service, technical internship or clinical customer support experience
Relevant experience as technician, clinical field service or clinical customer support experience
Preferred
Bachelor's degree in Bioengineering, engineering or technology field
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Experience with anatomy, surgical protocol and medical terminology
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements
Performed troubleshooting and repairs on medical devices
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation
Excellent English writing and verbal communication skills
Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues
Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders
Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment
Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations
Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction
Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment
Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%)
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.16BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
2026-01-07
Company data provided by crunchbase