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TRIMEDX · 1 day ago

Senior Site Manager

Hoffman Estates, IL

Full-time

Onsite

Senior Level

7+ years exp

TRIMEDX is a company focused on serving clients, patients, and communities with a strong culture of collaboration. The Senior Site Manager Clinical Engineering leads clinical engineering initiatives to ensure superior customer service and operational efficiency while managing day-to-day operations and maintaining positive relationships with customers.

Asset ManagementHealth CareHospital

Responsibilities

Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others

Motivate others through praise, recognition, and rewards

Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible

Coach and mentor technicians and/or site managers, and supervisors by providing feedback on performance and documentation habits to deliver continuous service excellence

Influence change through recommendations, guiding other professionals based on credibility and technical knowledge

Manage Service Operations functions, such as service contracts and resources. Review demand labor, demand parts, labor, contracts, labor, and parts

Manage work order approval process

Manage site KPI’s (PM’s, WOT’s, Alerts, and Regulatory)

Deliver Quarterly Value Reviews and/or System-level reports or meetings

Administer MEMP to key performance measures

Answer questions and meet with others to discern the root cause of technological/process problems

Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory

Develop service strategies while looking for continuous improvement initiatives

Provide metrics to TRIMEDX Central Office and work to meet these requirements

Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented

Provide timely feedback on projects and other requests as assigned

Set local strategy to achieve goals operating within set parameters, policies, or management

Determine local strategies and execute

Champion and lead continuous improvement initiatives. Evaluate site wide metrics root cause and build corrective actions to bring back to the standard. Identifying variances to the norm and making decisions about corrective actions

Define and recommend solutions to satisfy issues raised by external customer (System C-suite level), Regular interaction with external customers

Use policies as guides and apply sound judgement in day-to-day activities

Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions

Build relationships across a diverse and complex customer base

Effectively collaborate with customers and vendors to develop win-win solutions

Identify and pursue opportunities for business entry

Manage financial performance

Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level). Ensure regular interaction with external customers

Promote opportunities for scope of service expansions

Be accountable for long term technical strategic scope of service expansion

Engage with the client locally and understand growth opportunities. Provide information and insight into operational leadership, client services and key internal stakeholders as appropriate

Choose methods, operate within set parameters (policy or management); use authority to determine local strategies and execute

May be over one site or multiple sites that are between $10M to $25M in revenue

Narrow financial and operational business targets; some strategic but the majority are tactical

Hospital system level (i.e., ministry) and standalone

May have additional time and material (T&M) sites and/or small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity

Financial management profit and loss (P&L) responsibility

Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication

Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement

Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement

Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines

Travel may be required based on customer or business needs

All other duties as assigned

Qualification

Clinical Engineering ManagementFinancial AnalysisPeople LeadershipMicrosoft OfficeTechnical CertificationProcess ManagementCommunication SkillsRelationship BuildingStrategic ThinkingMentoring

Required

Minimum 7 years' experience managing in a clinical engineering or equivalent environment with proven business acumen and ability to develop others

Minimum 3 years of people leadership experience

Ability to manage day-to-day and long-term site operations

Ability to lead, motivate, and develop others

Ability to perform financial analysis and calculate budgets, revenue, and costs

Knowledge of Microsoft Office applications required

Strong written, verbal, and presentational communication skills

Build relationships across a diverse customer base

Must think and manage strategically

Provide mentoring to Site Managers, Supervisors and Senior Technicians

Bachelor's degree in electronics, engineering or technological field or equivalent experience required

Preferred

Experience requirements may be waived for successful graduates of the TRIMEDX Clinical Engineering Leadership Program although the preferred path for program graduates is to gain experience as a Site Manager first

Preferred path includes prior experience as a Site Manager

Technical certification such as A+, CBET, CRES, CLES, or CCE preferred