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CapRelo · 1 day ago

Team Lead - Operations - Hybrid

US-AR-Bentonville

Full-time

Hybrid

Mid, Senior Level

3+ years exp

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. As the Team Lead, you will oversee and coordinate relocation services for corporate clients, managing a team of consultants to ensure seamless service delivery and operational efficiency.

Human Resources

Growth Opportunities

Responsibilities

Lead and supervise a team of relocation consultants, ensuring smooth and efficient day-to-day operations

Coordinate with the Director of Operations to establish operational goals, strategies, and performance metrics

Monitor team performance and individual contributions, providing feedback, coaching, and support as needed

Develop and implement process improvements to optimize workflow and increase operational efficiency

Collaborate with cross-functional teams to address operational challenges and implement solutions

Prepare reports and presentations for senior management, providing insights into team performance and operational trends

Identify training needs and opportunities for professional development within the team

Foster a positive and collaborative team culture, promoting open communication and teamwork

Manage the BVO and GBO aging and pre-inventory reports in conjunction with the account managers to improve overall home sale statistics

Prepare and conduct employee performance reviews in conjunction with the Director of Operations

Flexibility to adapt to changing priorities and demanding workloads

Identify training needs and develop learning objectives aligned with business goals

Ensure compliance with company policies, industry regulations, and safety standards

Conduct regular team meetings to communicate updates, goals, and performance targets

Handle escalated operational issues, making quick and effective decisions to maintain operational continuity

Qualification

Relocation ServicesProcess ImprovementTeam LeadershipCustomer ServiceMicrosoft ProficiencyMortgage KnowledgeReal Estate KnowledgePerformance ManagementEmpathyCommunication

Required

Previous experience in a supervisory capacity or evident ability to lead and direct others effectively

Proficient in managing daily operations and streamlining processes to drive increased efficiency and productivity

Interact with customers and team in a friendly, professional, and empathetic manner, actively listening to their concerns, and providing effective solutions. Deliver top-notch service to ensure customer satisfaction

Comprehensive mortgage, real estate, and settlement knowledge

Demonstrate a commitment to living our core values in every aspect of your work. Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment

Possesses a minimum of 3 years of experience in a Relocation Consultant role or equivalent relevant experience

Demonstrates a track record of achieving satisfactory home sale ratios, exceptional customer satisfaction ratings, and meeting or surpassing referral capture ratios

Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department

Strong computer skills are a must, with proficiency in Microsoft products