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PAM Health · 2 days ago

Assistant Director of Strategy and Integration | Dallas

US-TX-Dallas

Full-time

Onsite

Director/Executive

7+ years exp

PAM Health is a healthcare organization seeking an Assistant Director of Strategy and Integration. The role involves supporting strategic initiatives, managing referral relationships, and enhancing customer service within the organization.

Health CareHospitalMedicalTherapeutics

Responsibilities

The Assistant Director of Strategic Initiatives and Integration (ADSII), will support training of timely referral development and relationship management efforts, case findings, provides feedback and recommendations for the Physician Liaisons and Clinical Navigators. Cultivates and maintain referral and payer relationships, quality improvement initiatives related to customer service, manages assigned territory, and makes sales contacts as well as analysis of referral and admission data from assigned territory

Conducts exit interviews with patients prior to discharge from PAM Health or confers with hospital management after interviews to ensure feedback is obtained

Gathers information on health care providers in the PAM Health service area and forwards to management, including opportunities for contracting with managed care companies and providers

Support admission process and assisting the admission team as needed through referral process

Follows-up on all medical denials in person to re-evaluate potential for admission

Conducts follow up visits with referral facilities to ensure satisfaction and service levels are met

Orients patient and/or family to facility services, including length of stay; educates, supports and serves as a resource to family members of current, past and potential patients

Drafts and post social media and press releases, develops success stories, coordinates media events, and advertising through the DSI

Implementing system and market-specific initiatives to support and achieve organizational goals

Coordinates and schedules professional, family and/or potential patient tours of all facilities

Assist in monitoring daily, weekly, monthly and year-to-date trends (referral patterns from physicians, facilities and acute care discharge planners); staying abreast of market competition and adjusting case-finding strategies to maximize staff resources and facilitate patient admissions; providing monthly updates and communicates regularly with management to ensure strategies align with system goals

Assist in conducting needs assessment surveys as directed with key stakeholders (community, patients, families, physicians, and referral sources) to identify service needs and opportunities for program development; document feedback on Upshot

Provide support to the DSSI to assist in developing and coordinating initial and ongoing sales training for Clinical Navigators and Physician Liaisons to effectively transfer learning objectives and ensure a high level of customer service and satisfaction with referral sources

Conducting with the assistance of the DSII bi-weekly marketing meetings with Clinical Navigators and Physician Liaisons to ascertain market trends and evaluate key initiatives

Assist in providing options to referral sources for all denials; assure all processes are followed according to plan and reports are filed in a timely manner

Providing regular and timely information about the hospitals' services to referral sources and the community through in-person visits, presentations, tours, conferences and health screenings

Assist in coordinating Clinical Navigators' requests for in-service presentations to key referral or community groups and involving facility staff in making presentations in their areas of expertise under the guidance of the DSII

Under the direction of the DSII assist and support that staff responds to inquiries made directly to the facility in a courteous and timely manner and facilitating follow-up by the appropriate Clinical Navigator

Assist in coordinating facility-based in-services and events for referral source and community groups within time frames outlined in the marketing plan in a professional and courteous manner

Effectively and efficiently maintains contact management database and

Promotes the Mission and Vision of PAM Health within the work environment and community

Respects dignity and confidentiality by adherence to all applicable policies and procedures

Participates in OSHA required training

Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment

Reports unsafe practices to management

Knows own role in case of an emergency

Qualification

Healthcare marketingManagement experienceClinical assessment skillsCrisis managementData analysisPresentation skillsRelationship managementCustomer servicePPS knowledgeTeam leadershipCommunication skillsProblem solving

Required

Possess a baccalaureate degree from an accredited college or university in a health field, preferably nursing; current licensure in nursing or therapy is preferred; prior marketing and inpatient rehabilitation experience preferred; equivalent experience and clinical training may be substituted

Effective management and training skills related to marketing, sales and territory management

Excellent clinical and assessment skills

Effective presentation and training skills

Excellent written and oral communication skills

Effective crisis management skills, with demonstrated facilitation and problem solving experience

Effective team leadership skills

Knowledge of PPS payment/reimbursement systems

Knowledge of patient rights and commitment to patient advocacy

Ability to collect, documents, and analyze data

Word processing and data entry skills

Network access to community, state, and national resources and health services organizations

Excellent relationship management skills with referral sources and physicians